Remote Support
Virtual repair & troubleshooting — anywhere you are
AERS Remote Platform
1
Book & Select
2
Prepay
3
Get Session Link
Choose Your Support Rate
Select the rate tier that fits your needs. All sessions are prepaid by time.
$0.75/min
$45/hr equivalent
Basic Chat
Text guidance only
Most Popular
$1.00/min
$60/hr equivalent
Screen Share
Full remote view
$1.50/min
$90/hr equivalent
Priority Pro
Priority + deeper support
What Do You Need Help With?
Select the category that best describes your issue.
📱Phone Software
📶Network / WiFi
💻Laptop / PC
📺Smart TV
🎮Game Console
🦠Virus / Malware
📧Email / Accounts
💾Data / Backup
⚙️Setup / Config
🔧Other
When Do You Want to Connect?
Connect Now
If tech is available
📅
Schedule Session
Pick a date & time
Your Information
Prepay Session Time
Select how many minutes to prepay. Any unused time is refunded or credited to your next session.
Session total
at $1.00/min
Select minutes
💳 Payment via Square. After clicking below, your technician will send you a Square payment link to the email or phone number you provided. Once payment is confirmed, your session link will be activated. Enter your Square reference number if you've already paid.
You're All Set!
Your Session Code
——
Prepaid
Rate
Total paid
Sent to
ℹ️ How it works: Send the session link to the device having issues. Open it in any browser — no app download required. Your technician will connect when ready and the timer starts automatically.
#——
AERS Remote Session ·
Live
Waiting for your technician…
Your AERS technician will connect shortly. Keep this window open.
Session:
🖥
Waiting for screen share…
Session Complete
Thank you for using AERS Remote Support!
Session duration
Total charged
Rate
← Back to AERS